Fix missing emails, scan errors and access problems
Resolve blocked pages, empty results, example-address filters, Bulk errors, full collections, exports and Premium activation.
The page cannot be scanned#
Try an ordinary website rather than a browser settings page, new tab, extension page or extension store. Check that Email Extractor is enabled in this profile and has permission to access the site, then reload the page.
For local HTML in Chrome or Edge, check Allow access to file URLs. For Google Docs or Sheets, confirm you are signed in with permission to open the document. A missing or unavailable readable document export may also prevent extraction.
No addresses appear in the popup#
Wait for the content to load, expand relevant sections and try Full HTML. The popup scans automatically when opened; you do not need to find a Start scanning button.
Check the system and example exclusions and any Premium filters. Example-domain addresses are ignored by default: turn off Ignore example emails when testing with hello@example.com. Images, obfuscated text and inaccessible frames may not yield a match.
A Bulk run fails or misses pages#
For URL list scans, use one full HTTP or HTTPS URL per line and keep within the input limit. Try Wait longer for pages to load, and inspect failed URLs manually. Keep the dashboard and temporary scan tabs open.
For whole-website scans, start with a public HTML page and check the page limit and robots option. The crawler reads public returned HTML and stays on the resolved starting origin; it does not reproduce signed-in or JavaScript-only content. Closing or reloading the dashboard interrupts an active run.
Only three Bulk addresses are available#
This is the Free demo preview for URL list and whole-website results. The number found can exceed the number available to select. Premium unlocks complete available Bulk results; selecting another export format does not unlock them.
Only the permitted demo preview is retained after a browser restart. Activate Premium and rerun the scan if you need a complete stored result set.
Auto Collection has stopped#
Check that Premium is active, the Auto Collection switch is on and the visited page is accessible. Open its filters to make sure existing results have not simply been hidden.
If the capacity notice says the collection is full, existing contacts are kept. Back up or export what you need, increase the storage limit or remove unneeded records, then turn collection on again. Exporting by itself does not free space.
An export is empty or opens incorrectly#
Select addresses and check the selected count before opening Export. TXT, CSV, XLSX, HTML and JSON do not require a separate Premium export upgrade, but they can export only the records available in the current workflow.
If CSV appears in one spreadsheet column, use the application import dialog and choose the correct delimiter. Use XLSX for a ready-made workbook. For a restore operation, choose an extension backup file rather than an ordinary JSON email export.
Premium will not activate#
Find the license key sent to the email address you used at checkout. Open Email Extractor Settings and activate it in the license section. Check your connection and make sure you are using the intended browser profile.
If the issue persists, contact support with the browser and extension versions, the visible error and steps to reproduce. Do not include a license key in a public report. For missing older results, check history retention: increasing the limit does not restore already removed scans.