How can we help?

Sign in with the same Google account and make sure you select the correct Bannermarch world. Progress played only as a guest may exist solely on that device and may not be recoverable after the app is removed or its data is cleared.

Recurring Premium subscriptions are managed in Google Play or the Apple App Store. Uninstalling Bannermarch, signing out or requesting deletion of your Bannermarch account does not automatically cancel a store subscription.

Reopen Bannermarch with an internet connection first. If the item is still missing, choose “Purchase or Premium” above and include the product name, store, approximate purchase date, ruler name and world. Never send full card details or your store password.

Ad availability can vary with your region, connection, consent choices and current ad inventory. Try again later and check the in-game advertising privacy options if they are available on your device.

Choose “Account or data deletion” in the form, use the email connected to your Bannermarch sign-in and enter the Player ID shown under Player Profile → Settings → Other. Confirm the permanent-loss warning before sending. We may ask you to verify ownership before deletion. Store subscriptions must be cancelled separately.

Tell us what you were doing, what you expected, what actually happened, whether it happens every time, and your platform and app version. A screenshot can help, but remove sensitive account or payment information first.